📸 Skai Chan Photography

Contact Skai

Due to ongoing issues with the leaking of the CCS Centralised Cooling System (air-con) in my new home, which persist despite numerous unsuccessful rectification attempts by the supplier (SP Services), it has greatly affected me mentally, causing enormous stress. Please be patient as I navigate this challenging period. I might overlook responding to certain inquiries. If I happen to miss your message, feel free to shoot me a friendly reminder! Cheers! - Since April 2024 till NOW.

Thrilled that you've chosen my photography services! In my limited time, I'm eager to collaborate with genuine individuals who appreciate investing in top-notch, bespoke photography and are honoured to be engraved on my esteemed list of clients, contributing to the beautiful artwork showcased on this website.

So, if you're ready to embark on a premium photography experience that's as unique as you are, let's connect and transform your vision into a visual masterpiece!

This photoshoot checklist will clear the air and aid you in making informed decision.

Have an idea of my photography rates before seeking clarifications.

Ideas & advice will only be given to serious clients after a booking fee is being placed.

My phone is in silent mode to avoid distraction; thanks to spams.

You're welcome to book an appointment for a WhatsApp call discussion.

Address

My Private Photo Studio:

My Social Media

Will greatly appreciate it if you follow my social media profiles!
Beware of scammers impersonating me!

To the Genuine Seekers

I'm Sorry

I owe you an apology if I take a little longer to respond to your enquiry.

As a solo photographer, I pour my heart and soul into every project, which means my time to catch up on emails or texts can be limited. I choose to work alone because I believe in personally managing every detail to ensure bespoke quality. While this limits the number of clients I can take on, it also guarantees that each project is a tailor-made masterpiece. If you value this approach, I trust you'll understand the importance of patience.

If your project requires me to sit down to estimate the effort and give you an accurate quotation, I might take a longer time to respond.

If you don't hear from me within 48 hours, it's likely because I'm juggling multiple shoots, fallen sick or have run into a situation where someone's taken advantage of my (little) kindness. Feel free to send me a gentle WhatsApp reminder—I truly appreciate your patience.

I only Reply When I'm in Front of My Desktop

Using a phone requires excessive scrolling, making it slower and more prone to mistakes, including typos. I want to avoid providing incorrect information. Additionally, I often need to reference multiple pieces of information and share detailed responses, which is inefficient on a mobile device with a soft keyboard instead of a physical one. Sometimes, I struggle to find time to sit down.

We're All Strangers Here

You may be a reputable individual or an icon in your industry, but I might not know you. I don't follow the news much; I focus on my art. To me, everyone is a stranger, ready to be a friend, and I treat everyone equally, with respect and fairness.

But as much as I strive to be kind, there are times when my time gets wasted by people enquiring only to price-check or without any intention of working with me. My experience taught me how to filter sincere enquiries but there are times I may make a mistake.

So, I kindly ask you to share as much detail about your vision and requirements as possible. Show me that you're sincere, so we can dive straight into discussing how to create images that meet your goals and match the level of quality I strive to achieve.

Artistic Photography Needs More Care

Genres like boudoir or other artistic projects are more sensitive. I'm committed to creating masterpieces, not work that distinguishes itself from tasteful art. If you're considering such a shoot, please express your sincerity, open-mindedness and clearly outline your goals and preferences. I'm not interested in having any physical contact with anyone but my wife.

Let's ensure we're on the same page to make something special.

Finding the Right Match

There are thousands of photographers in Singapore, each with different styles, rates and approaches. If budget is your top priority and you're not particularly drawn to my work, I recommend exploring hobbyist photographers who might align better with your needs.

While I want to help as many kind souls as I can, I believe that not every photographer and client is a perfect match. Photography is personal and I'd rather work with those who value my craft than force a collaboration that doesn't feel right for either of us.

FAQ

Communication Methods

Do you prefer WhatsApp, email or another platform?: WhatsApp is preferred. I don't check social media messages frequently. Emails take longer to reach my inbox and I tend to spend much more time crafting detailed and formal replies. So, please use WhatsApp for a faster response.
Can I DM you on social media instead of using WhatsApp?: I often miss notifications from social media. To ensure a smooth process, I consolidate all communications on WhatsApp. Please use that for serious enquiries.
Why don't you take phone calls?: My phone is always in silent mode. Calls disrupt my workflow. Important details can also get lost if not documented. Written communication allows me to refer back to our conversation.
Can we speak over the phone?: We can schedule a phone call but please note that I don't give any consultation, except package consultation, until the shoot is confirm.
Can we discuss shoot details over a voice or video call?: I prefer text communication. However, if a voice or video call is absolutely necessary, we can schedule one.
Can we meet up for a discussion before booking?: I prefer to discuss everything online first. If an in-person meeting is necessary, a consultation fee will apply to compensate for my time. You may want to consider a free video chat instead.
Do you provide in-person consultations before a shoot?: Most discussions can be handled online. If an in-person consultation is required, a fee may apply to compensate for my time.
Can I walk into your studio for a discussion, or do I need an appointment?: Please schedule an appointment if an in-person discussion is necessary.
Why do you only reply when you're at your desktop?: I prefer responding from my desktop because it allows me to access and deliver important information easily and ensure accuracy. I type extremely slowly on a soft keyboard and rely on a physical keyboard for efficiency. Typing on my phone is frustrating and prone to typos, which can lead to miscommunication.

Information to Provide

What details should I include in my enquiry for a faster response?

Basically, when you click on the WhatsApp icon to contact me, it should have a default template to help us. Otherwise, please include:

Type of shoot (e.g., portrait, event, real estate)
Preferred date and time
Location
Specific requests or styles you have in mind
Budget range (if applicable)

Should I provide a budget range upfront?

If you have a budget in mind, sharing it helps us to qualify each other. If your budget is too low, we can avoid wasting anyone's time. However, you should have looked at my rates to have a rough idea before approaching me.

Do I need to send sample photos or a mood board when enquiring?

It's not required, but sharing a mood board or reference images helps me understand your vision better and prevents miscommunication. Therefore, I may request you to do so along the way.

What's the best way to explain my concept or ideas to you?

Be as detailed as possible. If you can, share reference images, and describe the mood, setting and any specific elements you want.

Do I need to share my availability before asking about yours?

Yes, providing your available dates makes the booking process smoother.

Can I send multiple messages, or should I consolidate my questions?

Consolidating your questions in one message makes it easier and faster for me to respond thoroughly.

Response Time & Availability

Why didn't you reply quickly?: I handle every aspect of my photography business alone—from shooting and editing to managing enquiries. I also prioritise ongoing projects and scheduled shoots. If I haven't replied yet, I may be occupied with work or personal matters. I appreciate your patience.
What are your working hours for enquiries?: I don't have fixed office hours but I reply when I'm available. Please expect a delayed response if you message me in the early morning, during mealtimes or on weekends.
Do you respond to messages on weekends or public holidays?: My response time may be slower during weekends and public holidays as I'm likely to be shooting or taking personal time. I typically reply when I'm back at my workstation.
Can I WhatsApp you anytime?: You're welcome to message me anytime, but avoid late hours since it may affect my sleep. I'll only respond when I'm available. If I don't reply within 48 hours, excluding weekends, feel free to send a polite reminder.
If you don't reply within 48 hours, what should I do?: Kindly send a follow-up message via WhatsApp. Sometimes, messages get buried under other enquiries.
Do you have an assistant or team to handle enquiries?: No, I personally handle all communications to ensure a high level of service and prevent miscommunication.

Follow-ups & Reminders

If I don't get a reply, should I message again?: Yes, if I haven't replied within 48 hours (excluding weekends), feel free to send a polite follow-up message.
How should I remind you if you haven't responded?: A short WhatsApp message like "Just following up on my previous message 😊" is perfect.
Do you send follow-ups to potential clients, or should I take the initiative?: I prioritise clients who are serious in my photography services, so if you're interested, it's best to take the initiative and follow up.
If I change my mind about booking, should I inform you?: Yes, it's appreciated if you let me know, so I don't keep a slot open unnecessarily. However, please note that booking fees are non-refundable as they compensate for my time and effort already spent.
What if I need to modify my shoot details after our initial discussion?: Inform me as soon as possible and I'll let you know if the changes affect pricing or availability.
Can I contact you after the shoot if I have additional questions?: Of course! If you need any follow-up assistance, feel free to reach out.