Tengah CCS Centralised Cooling System Updates 2025
Dear Friends,
I want to take a moment to explain why I've been slower to respond to enquiries and, in some cases, unable to reply at all. This isn't my usual way of operating, and I owe you an explanation for the delays and disruptions in my work. It's been a challenging period, both personally and professionally.
Just days before 2023 ended, my wife and I finally received the keys to our first home—a milestone we had long anticipated. Yet what should have been a joyous time quickly turned into one of the most exhausting and stressful periods of my life.
After months of struggling with BSC to rectify defects in our home, which drained both my time and energy, we were hit with an even bigger issue: the Centralised Cooling System (CCS) in our new Tengah home. This much-hyped system, which we subscribed to with high hopes, was riddled with issues—much like what many of our neighbours experienced. The air-conditioning trunking began developing condensation almost immediately after we moved in.
What followed was an ordeal I wouldn't wish on anyone. Dealing with the CCS repair staff was endlessly frustrating. The first technicians arrived misinformed, thinking they were only there to cosmetically touch up the trunking—completely missing the real issue of condensation. Their confusion left my wife and me anxious (we felt threatened), as they weren't locals and communication was difficult. Even when their supervisor arrived, he dismissed my suggestion of using PU foam injection for better insulation. After they installed a thicker black insulator, we were left with no instructions for the next step.
Above: PU form injection for CCS failed due to poor workmanship
Despite these supposed fixes, the condensation issue persisted, turning our interactions with SP Services and Daikin into a nightmare. Over four more rounds of PU injections and multiple touch-up sessions—one of which lasted until 11 pm—each visit felt like another disaster. Every time, we had to pack up appliances, furniture and clothing to keep our belongings clean while they worked, constantly disrupting my ability to focus on photography projects that require careful thought and creativity.
The interruptions were relentless and I had to personally oversee the rectification work. SP's "engagement team", intended for service recovery, rarely stayed long enough to ensure repairs were done properly, while Daikin's supervisors stayed even less. Each session left a mess—dust and debris covered the floor skirtings, switches and window frames, forcing me to spend hours cleaning up. My wife and I were often unsure whether we'd be able to cook at home or if we'd need to eat out, often late at night.
As a photographer, I'd planned to set up a home studio, hoping it would be ready within a month. I even accepted bookings from clients, only to find myself postponing or indefinitely delaying them as the CCS issues resurfaced. Explaining to clients that what should have been a quick fix had turned into a months-long ordeal was difficult. On one occasion, a client confirmed a shoot, but I refrained from collecting a booking fee due to the uncertainty—and she went silent closer to the shoot date. Another time, after believing SP's assurances, I booked a client's shoot, only for the CCS to leak water suddenly, nearly damaging my years of hard-earned reputation.
The constant stress took a toll on me, both mentally and physically. I couldn't focus on work, and I was too drained to respond to most enquiries, unsure how to keep turning down shoots. Regular visits to a TCM clinic for acupuncture helped manage my stomach pains, which the physicians believed were stress-related. However, the sessions became unbearable and I had to stop after nearly fainting during one.
Above: A bucket has to be placed underneath the CCS FCU because it's leaking
After five major attempts to fix the CCS, the condensation problem persisted. We had no choice but to give up on the system, despite its supposed eco-friendliness—a concept rendered meaningless by the massive waste of materials involved. This decision didn't come lightly. SP Services staff continued visiting, pleading for "one last chance", though it felt as if they were more interested in ticking boxes than resolving the issue. Months later, after repeated miscommunication, I was instructed to email to officially cancel the system—something they could have informed me of much earlier. Even then, the CCS Support team's response lacked respect. Now, I'm informed I won't receive a full refund, even though the system never worked as promised and I have already given them so many chances. Their repeated pleas for "one last chance" seemed more like harassment than resolution.
This entire saga has taken a massive toll on my life and work. I've been exhausted, my income has suffered, and I've had to put many plans on hold. But through it all, I've tried to maintain my integrity. I wanted you to understand why things have been slower and why I haven't been able to respond to enquiries as promptly as I usually would.
I'm doing everything I can to get back on track and I deeply appreciate your patience and understanding during this difficult time. Thank you for sticking with me, and I look forward to returning to the work I love, stronger than before.
Skai.
Tengah CCS Waterfall
Above: The CCS started waterfall on 31 October 2024, near midnight, just when we were about to go to bed.
On 31st October 2024, Halloween arrived with a "gift" from SP Services: an unexpected waterfall from the CCS. Just before midnight, as I was about to head to bed, I heard the sound of water dripping—a steady tap, tap as it hit the floor and the bucket I'd placed underneath. Curious and a bit alarmed, I went to check and found water pouring from the CCS unit.
My photography equipment was lying on the floor, ready for an early morning shoot. If I hadn't noticed the dripping in time, the water would have ruined my gear, forcing me to cancel the shoot at the last minute—a blow to both my income and reputation. But the risk went even deeper than that: had I plugged in my chargers as usual, the water could have caused an electrical shock, potentially sparking a fire while we slept.
This "gift" from the Tengah CCS system was more than just an inconvenience; it posed serious risks to my work, our home and even our safety.
With all this in mind, we've now turned off the chilled water valve, leaving us without air-conditioning in my home studio for the time being. While we'd prefer to cancel the CCS and install a conventional air-conditioning system, SP Services has added an unfair twist: cancelling requires us to accept their settlement policy, which restricts us from taking any legal action against them. So, we're left in limbo—without the cooling system we paid for and without the freedom to pursue a solution.
Thank you for your understanding and patience as I navigate these ongoing challenges. I look forward to resuming work in my studio soon and hopefully without any further "gifts" from the CCS.
Tengah CCS Leaking
On 4th December 2024, while I was home alone, an unexpected incident occurred. As I stepped into the living room, I slipped on the wet floor and almost fell. Startled, I immediately checked and discovered that the CCS trunking was leaking heavily again.
What made this even more perplexing was that it had been over a month since we turned off the main CCS valve. We never imagined the system could still cause such a problem, let alone with such heavy dripping.
This near-miss left me deeply concerned. Had it been my wife stepping onto the wet floor, it could have worsened her back injury. If an elderly relative were visiting, the consequences could have been even more serious.
This incident underscores how unresolved and unpredictable the CCS issues remain, despite our continued efforts to seek resolution.
Last updated: 2 January 2025
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